Microsoft Dynamics 365 Customer Engagement: Omnichannel for Customer Service Proof of Concept (3 Days)

Our Service

The Activate - Dynamics 365 Customer Engagement: Omnichannel for Customer Service is a comprehensive three-day training program aimed at deepening participants' understanding of Dynamics 365 Omnichannel for Customer Service. This service equips teams with the knowledge necessary to effectively implement and leverage the Omnichannel capabilities in their operational environments. Throughout the training, participants will explore the main components of Dynamics 365 Customer Service, enhancing their ability to deliver exceptional customer support across multiple channels.

Key Components

  • Comprehensive Training Sessions: Engage in detailed discussions about the features and functionalities of Dynamics 365 Omnichannel for Customer Service.
  • Hands-on Implementation: Work within your environment to enable and configure the Omnichannel capabilities tailored to your organization’s needs.
  • Capabilities Assessment: Analyze current systems and processes to identify opportunities for enhancing customer engagement through omnichannel support.
  • Best Practices Guidance: Learn industry best practices to optimize your use of Dynamics 365 Omnichannel for Customer Service.
  • Proof of Concept Development: Create a practical demonstration of the Omnichannel features to visualize their potential benefits for your business.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Enhanced Customer Experience: Improve customer satisfaction by leveraging seamless, integrated support channels.
  • Informed Decision Making: Gain deeper knowledge to make data-driven decisions regarding customer engagement strategies.
  • Time Efficiency: Accelerate the deployment and integration of omnichannel capabilities, minimizing downtime and maximizing productivity.
  • Strategic Insights: Receive actionable recommendations to align your customer service operations with business objectives.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft Power Platform: Governance with COE Proof of Concept (2 Days)

Activate – Power Platform: Governance with COE is a specialized program aimed at helping organizations implement effective governance strategies for the Microsoft Power Platform. Over several days, participants will work with experts to learn best practices for administration and governance.

Microsoft Purview: Sensitivity Labels Proof of Concept (2 Days)

The Activate Microsoft 365 Security and Compliance: Sensitivity Labels – 2 Days service is designed to empower organizations to effectively manage and safeguard their sensitive data. This engagement delves into the Microsoft Information Protection framework, enabling participants to understand how

Microsoft Purview: Data Lifecycle Management Proof of Concept (2 Days)

Activate Microsoft 365 Security and Compliance: Purview Data Lifecycle Management is a comprehensive program aimed at equipping organizations with essential skills for data retention and deletion. This service focuses on navigating compliance and regulatory requirements while minimizing risk by effectively

Microsoft Graph for Office 365 Proof of Concept (3 Days)

Activate Microsoft Graph for Office 365 is a comprehensive three-day program aimed at IT teams and support engineers. It covers the essential aspects of using the Microsoft Graph API to access and manage data within the Office 365/Microsoft 365 environment.

No more Architecture Services to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.