Microsoft Dynamics 365 Customer Service: Customer Engagement Teams and Outlook Collaboration Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Teams and Outlook Collaboration is a focused one-day training designed for professionals looking to enhance their collaboration capabilities within Dynamics 365. Participants will learn to connect and work seamlessly with Dynamics 365 Sales and Customer Service in conjunction with Microsoft Teams. The course emphasizes practical application through hands-on labs, allowing attendees to configure their own environment. This training equips individuals with the tools and knowledge to improve team productivity and customer engagement effectively.

Key Components

Collaborative Tools Overview: Gain insights into the integration capabilities between Dynamics 365 and Microsoft Teams to enhance teamwork.
Hands-On Environment Setup: Participate in practical labs to configure your Dynamics 365 Sales and Customer Service environments.
Real-Time Communication: Discover methods for enabling real-time communication and collaboration across teams and departments.
Feature Utilization: Learn how to utilize Dynamics 365 features effectively in tandem with Microsoft Teams for improved workflow.
Best Practices and Strategies: Explore strategies for maximizing user engagement and adoption of the integrated platforms.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Collaboration: Improve teamwork and communication across your organization with integrated tools.
Hands-On Experience: Practical lab sessions equip you with the skills to implement and manage collaboration features effectively.
Improved Productivity: Streamline operations by leveraging collaboration tools that elevate daily workflows.
Tailored Learning Experience: The workshop is designed to meet the unique needs of your organization, ensuring relevant and actionable insights.

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