Microsoft Services
Assessments

Microsoft Nuance IVR Roadmap Assessment

Request more info
microsoft assessments
microsoft assessments

Our Service

The Nuance IVR Assessment - Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It focuses on optimizing customer journeys by leveraging existing data and benchmarks. The outcome includes a detailed definition of targeted use cases for the Nuance Cloud IVR system and a comprehensive benefit analysis, providing valuable insights for informed decision-making and effective implementation.
microsoft workshops

Key Components

  • Comprehensive Data Analysis: Examine existing customer interaction data alongside industry benchmarks to establish optimal journey recommendations.
  • IVR Metrics Review: Conduct a meticulous evaluation of current IVR performance metrics, focusing on agent call handling procedures and reason codes.
  • Industry Intent Identification: Identify prevalent caller intents to align your strategies with industry best practices.
  • Use Case Development: Define and recommend target use cases tailored for the Nuance Cloud IVR system to ensure a seamless transition.
  • Benefit Analysis: Deliver a thorough analysis of the potential benefits from the defined use cases to support informed decision-making.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Improved Customer Experience: Enhance the quality of customer interactions through optimized IVR journeys.
  • Strategic Alignment: Ensure strategies are aligned with best practices in the industry, driving operational efficiency.
  • Data-Driven Decisions: Make informed choices based on comprehensive analysis and actionable recommendations.
  • Future-Ready IVR: Position your organization to leverage advanced IVR capabilities for ongoing improvements and scalability.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft Active Directory Certificate Services Assessment

The Active Directory Certificate Services Assessment is a comprehensive evaluation aimed at understanding the setup and status of your Active Directory Certificate Services environment. Over the course of this assessment, experts will scrutinize your configuration against established best practices recommended

Microsoft Nuance IVR Migration Assessment

The Nuance IVR Migration Assessment is a detailed 5-day evaluation designed to facilitate the transition from existing on-premises or cloud systems to the Nuance Cloud platform. This thorough assessment examines essential components such as telephony infrastructure, backend systems, effective agent

Microsoft Data Estate Migration to Azure SQL Go-Live Assessment

The Go-Live Assessment for Migrating your Data Estate to Azure SQL is a comprehensive evaluation that spans several days. Participants will collaborate with experts to analyze their pre-production Azure SQL workloads and formulate a detailed Go-Live strategy. This process involves

Load More
No more Assessment Programs to show.
Go to Assessments

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News