Microsoft Dynamics 365

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Microsoft Dynamics 365 Service Voice Channel available

Effective November 1, 2021, a new voice channel for Microsoft Dynamics 365 Customer Service is available as a new entitlement offer and a combined offer with Dynamics 365 Customer Service. This new voice channel is built on Microsoft Azure Communication Services and is licensed

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Microsoft Dynamics 365 Fraud Protection billing

Effective July 8, 2021, Microsoft Dynamics 365 Fraud Protection customers can pay for their Fraud Protection transactions on a Pay As You Go (PAYG) basis each month. There are three pricing tiers for each workload – account protection, loss prevention and purchase protection –

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Microsoft Business Central Database Capacity changes

Effective December 1, 2021, changes to the way that Microsoft Business Central Database capacity is assigned, accrued, and acquired apply. Historically, the first Business Central Essentials or Premium license enabled 80 GB of Business Central Database storage for the tenant, and this remains unchanged,

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Microsoft Dynamics 365 Marketing Interactions Add-ons available

Effective August 1, 2021, Interactions Add-ons are available for Microsoft Dynamics 365 Marketing. Dynamics 365 Marketing is a marketing automation application that helps turn prospects into business relationships. It enables you to run multichannel marketing campaigns, simplify event management, personalize experiences, and engage customers

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Microsoft Dynamics 365 Intelligent Order Management available

Effective June 1, 2021, Microsoft Dynamics 365 Intelligent Order Management is available. This is available as a tenant-based standalone and is offered to existing Dynamics 365 Commerce and Dynamics 365 Supply Chain Management customers through seeded capacity. Microsoft Dynamics 365 Intelligent Order Management automates

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