Microsoft Dynamics 365 Customer Service: Customer Engagement Introduction to Customer Service Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Introduction to Customer Service is a comprehensive one-day training session aimed at familiarizing participants with the Dynamics 365 Customer Service Hub app. Attendees will engage in hands-on activities that cover critical functionalities such as case and queue management, entitlements, and knowledge article creation. Additionally, the workshop emphasizes configuring essential customer service components like service level agreements (SLAs), routing rules, and automatic case generation. This interactive experience is designed to enhance practical skills in customer service management.

Key Components

Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
Time Savings: Streamline service processes, leading to faster response times and case resolutions.
Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Defender for Cloud: Azure Security Best Practices Remote Closed Workshop (3 Days)

The WorkshopPLUS Remote – Microsoft Azure: Security Best Practices is an intensive program that delves into essential security measures for both on-premises and cloud environments. Over the course of this workshop, attendees will explore a broad array of security features

Microsoft Office 365: Helpdesk Troubleshooting Closed Workshop (1 Day)

The WorkshopPLUS – Office 365: Helpdesk Troubleshooting is a one-day program tailored for helpdesk professionals. This workshop aims to equip participants with essential skills to troubleshoot common issues faced by end users in the Office 365 environment. Attendees will receive

Microsoft Technology Agnostic Core Technology Open Enrollment Workshop (1 Day)

The Core Technology Open Enrollment Workshop is an administrative-focused session aimed at facilitating global deals. This program is designed with a technology-agnostic approach, meaning it is not tied to any specific product. Over the course of this workshop, participants will

Microsoft SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances – Setup and Configuration Open Workshop (3 Days)

The WorkshopPLUS – SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances is a comprehensive session focused on setting up and configuring High Availability (HA) and Disaster Recovery (DR) solutions. Over the course of the workshop, participants will delve into

Microsoft Azure OpenAI Application Development and Modernization Workshop (1 Day)

The Workshop – Building and Modernizing Applications with OpenAI is a comprehensive one-day session designed for teams in software development and engineering. This program delves into the capabilities of Azure OpenAI, guiding participants through various generative AI use cases. Attendees

Microsoft Teams Support Remote Open Workshop (1 Day)

The WorkshopPLUS Remote – Support for Microsoft Teams is a comprehensive one-day session aimed at enhancing participants’ understanding of common issues encountered with the Microsoft Teams platform. This program delves into key topics such as authentication, service connectivity, and the

Microsoft 365 Scripting: Windows PowerShell Foundation Skills Closed Workshop (4 Days)

The WorkshopPLUS – Windows PowerShell: Foundation Skills is a comprehensive program aimed at equipping participants with essential skills in PowerShell for effective system and application management. Over the course of this workshop, attendees will engage in presentations, collaborative discussions, and

Microsoft Endpoint Manager: Managing Windows 11 Devices with Intune and Autopilot Open Workshop (3 Days)

The WorkshopPLUS on Managing Windows 11 Devices with Microsoft Intune and Autopilot spans three days and offers an in-depth exploration of modern PC management. Participants will gain valuable insights into creating a contemporary IT environment. This course focuses on deploying,

Microsoft Azure Monitor: Advanced Analytics Open Workshop (3 Days)

The WorkshopPLUS – Azure Monitor: Advanced Analysis with Labs is a comprehensive three-day training program aimed at enhancing your understanding and skills in using Azure Monitor. Participants will explore the advanced capabilities of Azure Monitor, including Log Analytics and Application

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Risk Assessments: Detect and Mediate Risks Before They Become Problems

Microsoft Risk Assessments are services designed to help your organization identify and mitigate security risks within Microsoft technology implementations as part of a Risk Assessment Program (RAP). With data being collected remotely, an expert analyzes the gathered data to create a findings report containing remediation recommendations and discusses it with

Méi liesen »

2025-04-17

Microsoft Azure Licensing: Full Guide

Microsoft Azure is a powerful cloud platform that offers a growing collection of integrated services for organizations. This guide will help you navigate Azure’s licensing landscape effectively, ensuring you can optimize costs and maximize the benefits of its services. What is Microsoft Azure? Microsoft Azure is a versatile cloud

Méi liesen »

2025-04-17

Microsoft Copilot Studio & Copilot: Price Decreases and Deep Reasoning

In March of 2025, Microsoft announced meter price reductions in Copilot Studio, that make using custom agents for non-Microsoft 365 Copilot users more affordable. Also, deep reasoning capabilities join both Copilot Studio and Microsoft 365 Copilot that allow the AI to think longer about prompts and give better answers.

Méi liesen »

2025-04-17