Microsoft Dynamics 365 Customer Service: Customer Engagement Teams and Outlook Collaboration Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Teams and Outlook Collaboration is a focused one-day training designed for professionals looking to enhance their collaboration capabilities within Dynamics 365. Participants will learn to connect and work seamlessly with Dynamics 365 Sales and Customer Service in conjunction with Microsoft Teams. The course emphasizes practical application through hands-on labs, allowing attendees to configure their own environment. This training equips individuals with the tools and knowledge to improve team productivity and customer engagement effectively.

Key Components

Collaborative Tools Overview: Gain insights into the integration capabilities between Dynamics 365 and Microsoft Teams to enhance teamwork.
Hands-On Environment Setup: Participate in practical labs to configure your Dynamics 365 Sales and Customer Service environments.
Real-Time Communication: Discover methods for enabling real-time communication and collaboration across teams and departments.
Feature Utilization: Learn how to utilize Dynamics 365 features effectively in tandem with Microsoft Teams for improved workflow.
Best Practices and Strategies: Explore strategies for maximizing user engagement and adoption of the integrated platforms.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Collaboration: Improve teamwork and communication across your organization with integrated tools.
Hands-On Experience: Practical lab sessions equip you with the skills to implement and manage collaboration features effectively.
Improved Productivity: Streamline operations by leveraging collaboration tools that elevate daily workflows.
Tailored Learning Experience: The workshop is designed to meet the unique needs of your organization, ensuring relevant and actionable insights.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Dynamics 365 Customer Insights: Journeys Workshop (1 Day)

The WorkshopPLUS – Dynamics 365 Customer Insights – Journeys is a comprehensive one-day program aimed at enhancing participants’ understanding of the Real-Time Marketing features within the Dynamics 365 Marketing application. Attendees will engage in hands-on labs that demonstrate the various

Microsoft Azure Active Directory: Hybrid Identity Open Workshop (4 Days)

The WorkshopPLUS – Microsoft Azure: Hybrid Identity is an extensive session aimed at equipping participants with the skills to extend their on-premises Active Directory Domain Services (AD DS) to the cloud. This ensures that users can seamlessly sign on to

Microsoft Intune: Managing iOS and Android Open Workshop (1 Day)

The WorkshopPLUS – Microsoft Intune: Managing iOS and Android is a comprehensive one-day session focused on enhancing participants’ skills in device management using Microsoft Intune. This workshop will delve into the essential processes of enrolling and configuring iOS and Android

Microsoft Azure Active Directory: Multi-Factor Authentication and Conditional Access Closed Workshop (1 Day)

The WorkshopPLUS – Multi Factor Authentication and Conditional Access is a comprehensive one-day session tailored for Architects, IT professionals, and IT Administrators. This workshop delves into effective strategies for securing identities within Microsoft Entra ID. Participants will explore the implementation

Microsoft Office 365 Project Online Administration Workshop (2 Days)

The Workshop – Office 365 Project Online – Administration is a comprehensive two-day program aimed at deepening the understanding of Project Online configuration and management. Participants will explore advanced topics necessary for effective administration of this cloud-based project management solution.

Microsoft 365 Security and Compliance: Security Center Remote Closed Workshop (2 Days)

The WorkshopPLUS Remote – Microsoft 365 Security and Compliance: Security Center is a specialized program aimed at equipping participants with essential insights into the Microsoft 365 Security Center. Over the course of this workshop, attendees will learn to effectively utilize

Microsoft Azure Kubernetes Service: Modernizing Enterprise Apps with Containers Workshops (1 Days)

The Workshop – Modernizing Enterprise Apps with Containers is a one-day program aimed at empowering participants to enhance their skills in cloud-native application development. It emphasizes the use of containers, Azure Kubernetes Service (AKS), and serverless technology. Attendees will learn

Microsoft SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances – Monitoring and Troubleshooting Remote Open Workshop (3 Days)

The WorkshopPLUS Remote session on SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances is an in-depth program aimed at SQL Server professionals. Spanning two days, it equips participants with essential troubleshooting skills and monitoring techniques for common issues related

Microsoft GitHub: Azure DevOps Services and GitHub Essentials Open Workshop (3 Days)

The WorkshopPLUS – Essentials on Azure DevOps Services and GitHub is a comprehensive three-day training program centered around Azure DevOps Services. This instructor-led workshop aims to equip participants with essential skills for effective software development. Key topics include version control,

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Risk Assessments: Detect and Mediate Risks Before They Become Problems

Microsoft Risk Assessments are services designed to help your organization identify and mitigate security risks within Microsoft technology implementations as part of a Risk Assessment Program (RAP). With data being collected remotely, an expert analyzes the gathered data to create a findings report containing remediation recommendations and discusses it with

Méi liesen »

2025-04-17

Microsoft Azure Licensing: Full Guide

Microsoft Azure is a powerful cloud platform that offers a growing collection of integrated services for organizations. This guide will help you navigate Azure’s licensing landscape effectively, ensuring you can optimize costs and maximize the benefits of its services. What is Microsoft Azure? Microsoft Azure is a versatile cloud

Méi liesen »

2025-04-17

Microsoft Copilot Studio & Copilot: Price Decreases and Deep Reasoning

In March of 2025, Microsoft announced meter price reductions in Copilot Studio, that make using custom agents for non-Microsoft 365 Copilot users more affordable. Also, deep reasoning capabilities join both Copilot Studio and Microsoft 365 Copilot that allow the AI to think longer about prompts and give better answers.

Méi liesen »

2025-04-17