Microsoft Dynamics 365 Customer Engagement: Omnichannel for Customer Service Proof of Concept (3 Days)

Our Service

The Activate - Dynamics 365 Customer Engagement: Omnichannel for Customer Service is a comprehensive three-day training program aimed at deepening participants' understanding of Dynamics 365 Omnichannel for Customer Service. This service equips teams with the knowledge necessary to effectively implement and leverage the Omnichannel capabilities in their operational environments. Throughout the training, participants will explore the main components of Dynamics 365 Customer Service, enhancing their ability to deliver exceptional customer support across multiple channels.

Key Components

Comprehensive Training Sessions: Engage in detailed discussions about the features and functionalities of Dynamics 365 Omnichannel for Customer Service.
Hands-on Implementation: Work within your environment to enable and configure the Omnichannel capabilities tailored to your organization’s needs.
Capabilities Assessment: Analyze current systems and processes to identify opportunities for enhancing customer engagement through omnichannel support.
Best Practices Guidance: Learn industry best practices to optimize your use of Dynamics 365 Omnichannel for Customer Service.
Proof of Concept Development: Create a practical demonstration of the Omnichannel features to visualize their potential benefits for your business.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Customer Experience: Improve customer satisfaction by leveraging seamless, integrated support channels.
Informed Decision Making: Gain deeper knowledge to make data-driven decisions regarding customer engagement strategies.
Time Efficiency: Accelerate the deployment and integration of omnichannel capabilities, minimizing downtime and maximizing productivity.
Strategic Insights: Receive actionable recommendations to align your customer service operations with business objectives.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft 365: Frontline Worker Proof of Concept (2 Days)

The Frontline Worker Workshop – 2 Day is designed to boost the adoption of Microsoft 365 for frontline workers. This program helps organizations identify key business scenarios that lead to significant outcomes. With a flexible schedule, participants can engage in

Microsoft Surface: Proof of Concept (2 Days)

The Surface Workshop – 2 Days is an immersive two-day session dedicated to exploring the capabilities of Surface devices. This program emphasizes how these innovative tools can enhance productivity and improve safety in various environments. Participants will learn effective strategies

Microsoft Viva: Adoption Acceleration Proof of Concept (5 Days)

The Viva Workshop – 5 Day is an immersive program aimed at facilitating the adoption of the Microsoft Viva Suite. This flexible workshop can last from 1 to 5 days, tailored to meet your specific business needs. Participants will engage

Microsoft Power Platform Low Code: Copilot for Makers Proof of Concept (2 Days)

Activate – Power Platform Low Code – Copilot for Makers is an engagement tailored for organizations looking to effectively leverage Copilot within their Power Platform environments. The program offers essential insights into enabling Copilot features, integrating them into current and

Microsoft Teams Events: Proof of Concept (4 Hours)

The Teams Events Workshop 4 hours offers a comprehensive approach to leveraging Microsoft 365 for high-quality event broadcasting. Over the course of this session, participants will explore essential techniques for planning, executing, and analyzing engaging events using the Teams platform.

Microsoft Dynamics 365 Sales, Service, and Marketing: Proof of Concept (5 Days)

The Proof of Concept for Dynamics 365 Sales, Service, and Marketing over five days is designed to deliver a working prototype of the solution. This initiative emphasizes testing the feasibility of the architecture and validating key design choices. Participants will

Microsoft Azure Monitor: Monitoring Workloads Proof of Concept (3 Days)

The Proof of Concept for Monitoring Workloads – 3 Day is a comprehensive service aimed at optimizing monitoring strategies using Azure technologies. In just three days, experts will facilitate various scenarios tailored to your needs. This includes transitioning from legacy

Microsoft Surface: Activation Proof of Concept (3 Days)

Activate Microsoft Surface is a comprehensive two-part service aimed at optimizing your device strategy. The initial phase involves a thorough assessment of your current operational needs and user profiles. Following this review, experts will guide you in enhancing team proficiency

Microsoft Azure Active Directory: Activate Azure with MFA and Conditional Access Proof of Concept (1 Day)

The Activate Azure with Multi-Factor Authentication and Conditional Access – Add-on service enhances security by integrating your current Network Policy Server (NPS) setup with Azure Multi-Factor Authentication. This additional offering complements the base service, resulting in a comprehensive delivery time

No more Architecture Services to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft 365 Copilot: Explore Your AI Adoption Score

Effective April 16, 2025, Microsoft 365 Copilot customers can measure their real AI adoption using the AI Adoption Score Report in the Microsoft 365 admin center. This new feature provides a simple and effective overview of the Microsoft 365 Copilot usage in your organization. What is the AI Adoption

2025-04-24

Microsoft Security: New Security Agents available

Coming in May 2025, Microsoft will introduce six new agentic solutions within the Microsoft Security Copilot suite in public preview. These agents are designed to autonomously handle high-volume security and IT tasks, and integrate seamlessly with existing Microsoft Security solutions. What is Microsoft Security Copilot? Microsoft Security Copilot is a

2025-04-24

Microsoft Azure AI Foundry: GPT-4.1, o3 and o4-mini available

On April 16, 2025, Microsoft released new AI models on Azure AI Foundry with significantly improved capabilities for coding, instruction following, and long-context processing. This article looks at these new models in detail to help you with the decision on what models to use within your organization. Background Microsoft

2025-04-24